X89 Privacy Policy — Your data is safe with us

Welcome to the x89 platform. We believe that great gaming experiences are built on trust — and trust begins with transparency. This Privacy Policy will clearly explain what data x89 collects, why we collect it, and how it is kept safe.

By using the x89.vin website or mobile app, you agree to this Privacy Policy. If you do not agree with any part of it, please discontinue use of the platform and contact our support team.

This Privacy Policy has been written with Bangladeshi users in mind and is aligned with international data protection standards — in particular, the GDPR. Our goal is to ensure you have full control over your personal information.

X89 collects only the information needed to operate the platform, secure your account, and improve our services. Below is a detailed breakdown of what we collect and why.

X89 uses your personal data only for specific, legitimate purposes. Your information is never sold for advertising or shared with third parties for profit.

• Account Management: For registration, login, password recovery, and profile updates.
• Payment Processing: To process deposits and withdrawals securely.
• KYC & Compliance: To meet regulatory requirements and prevent money laundering.
• Customer Support: To resolve your issues quickly and effectively.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Service Improvement: To analyze platform performance and deliver a better experience.
• Responsible Gaming: To monitor gaming behavior and identify problematic patterns.
• Communication & Notifications: To send important updates, bonus offers, and security alerts.

X89 does not sell your personal data. Where sharing with trusted partners is necessary, it is always limited in scope and tied to a specific purpose.

• Payment Providers: Mobile Banking, Nagad, Rocket, and crypto gateways — for transaction processing only.
• KYC Verification Services: Licensed third parties for identity verification.
• Game Providers: Limited data required to operate Live Casino and slots.
• Legal Authorities: In response to a court order or a lawful request from a regulatory authority.
• Anti-Fraud System: To detect and prevent fraud.

X89 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language and theme settings.
• Analytics Cookies: Helps analyze site usage to improve our services.
• Security Cookies: Used to prevent bots and automated attacks.

You can manage cookies through your browser settings. Please note that disabling essential cookies may limit certain platform features.

X89 uses industry-leading technology to keep your data secure. Our multi-layered security architecture ensures your information is protected at every level.

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• AES-256 Storage Encryption: All data stored in the database is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Periodic penetration testing conducted by third parties.
• 24/7 Security Monitoring: Immediate detection and response to suspicious activity.
• Data Backup: Regular backups are stored on secure servers.

As an x89 user, you have fundamental rights over your data. We respect those rights and are committed to making them easy to exercise.

X89 does not retain your data beyond what is necessary. Retention periods depend on the type of information and applicable legal obligations.

• Account Information: For the duration of account activity and 5 years after closure.
• Financial Transaction Records: Up to 7 years where legally required.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 3 years, after which it is automatically deleted.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

After the specified retention period, your data is permanently and securely deleted or anonymized, so it can no longer be linked to you in any way.

X89 strictly prohibits the use of its gaming services by anyone under 18. A key part of our privacy policy is ensuring the protection of minors' data.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect or process data from anyone under the age of 18.
• If a minor's account is detected, it is immediately suspended and all associated data is deleted.
• If you believe a minor has created an account, please contact us immediately.

X89 may update this Privacy Policy when necessary. Changes may be made in response to legal updates, new services, or revised regulatory guidelines.

• Notifications will be sent to your registered email address for any significant changes.
• The date of any changes will always be noted at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• We will endeavor to give users 30 days' advance notice before any major changes.

For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please contact our Data Protection team directly. We are committed to responding promptly and effectively.

• Email: [email protected]
• Live Chat: Log in to the platform and contact us via live chat.
• Response Time: Typically within 24–48 hours.
• Language: Support is available in both Bengali and English.