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Frequently Asked Questions

X89 FAQ — all your questions
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Detailed answers to the most common questions from Bangladesh players on registration, login, payments, bonuses, games, and security — all in one place.

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Browse the categories below to find the answer you need.

Registration & Account

Find out what you need to register on x89, how to verify your account, and how to manage your profile.

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Deposits & Withdrawals

Learn about deposit and withdrawal methods, processing times, and limits across all supported payment options, including Mobile Banking, Nagad, and Rocket.

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Bonuses & Promotions

Learn in detail how to claim and use welcome bonuses, reload bonuses, cashback, and free bets.

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Games & Betting

Find the rules for Sports Betting, Live Casino, slots, and crash games, along with solutions to common issues.

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Security & Privacy

Learn about account security, changing your password, two-factor authentication, and protecting your personal information.

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Mobile App

Learn how to download, install, and update the x89 app, and find solutions to common mobile gaming issues.

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Quick Help
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Account

Registration & Account Management

To register on x89, On the registration page, Enter your mobile number or email address, a strong password, and a referral code if you have one. Once you complete OTP verification, your account will be ready. The whole process takes just 2 minutes.

Yes, you must be at least 18 years old to register at x89. This is part of our responsible gaming policy. Any accounts belonging to minors will be closed immediately.

No, each person may only open one account. Attempting to create multiple accounts under the same name, mobile number, or device may result in all accounts being closed and any remaining balance being forfeited.

On the login page Click the "Forgot Password?" link and enter your registered mobile number or email. Verify the OTP and set a new password. The whole process takes just 2–3 minutes.

Mobile OTP verification is typically instant. Full KYC verification using your National ID card may take 24–48 hours. You'll receive an email or SMS notification once verification is complete.
Payment

Deposits & Withdrawals

x89 currently supports the following payment methods:
  • Mobile Banking: Mobile Banking, Nagad, Rocket
  • Bank Transfer: DBBL, Dutch-Bangla, Islami Bank
  • Crypto: USDT (TRC20), Bitcoin
All methods support transactions in BDT.

The minimum deposit on x89 is just BDT 200. Mobile banking methods allow deposits of up to BDT 50,000 per day. For larger transactions, use bank transfer or crypto.

Withdrawal requests are typically processed within 15 minutes to 4 hours. Bank transfers may take 1–2 business days. Requests submitted between midnight and 6 AM will be processed on the next business day.

x89 does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as Mobile Banking or Nagad) may apply their own transfer fees. Network fees apply to crypto transactions.

First, make sure your account is fully verified and the bonus wagering requirement has been met. If you're still having issues, reach out via live chat and share your transaction ID with us.
Bonus

Bonuses & Promotions

New members receive a 100% welcome bonus on their first deposit. For example, deposit BDT 1,000 and get an additional BDT 1,000 in bonus funds. Free bets and free spins are also available during your first week. For more details, Promotions Page View.

Yes, every bonus comes with a wagering requirement. The welcome bonus generally requires 15–25x wagering. Bonuses must be used within 30 days of being credited. Full terms are listed on each offer's page.

Your profile includes a unique referral code. When a friend registers using your code and makes their first deposit, you earn a bonus. There's no cap — the more friends you refer, the more bonuses you earn.

A fixed cashback percentage is applied to your net weekly losses. For example, if you lose BDT 5,000 in a week, you receive BDT 500 back at a 10% rate. The cashback is credited to your account automatically every Monday.
Games

Games & Betting

x89 offers an extensive game library:
  • Sports Betting: cricket, football, tennis, badminton
  • Live Casino: Baccarat, Roulette, Blackjack, Teen Patti
  • Slots Games: 500+ Slot Machines
  • Crash Games: Aviator, JetX
  • Lottery & Virtual Sports

The minimum stake for Sports Betting starts at BDT 50. The same applies to live betting. Maximum stake limits vary depending on the event and market type.

Yes, x89's Live Casino features real, professionally trained dealers who run the games via real-time video streaming. We are partnered with leading providers such as Evolution Gaming and Pragmatic Play.

Start by refreshing the page and checking your internet connection. Clear your browser cache or try a different browser. If the problem persists, contact x89 App Download and play — games load much faster on the app.
Security

Security & Privacy

Important: x89 will never ask for your password by email or SMS. If anyone requests your password, report it to Live Chat immediately.

Yes, x89 uses 256-bit SSL encryption. All your personal and financial information is stored in an encrypted state and is never shared with third parties. For more details, Privacy Policy Read.

Go to "Security" under your account settings. Enable the "Two-Factor Authentication" option. You will receive an OTP on your mobile each time you log in. Turning this on significantly improves your account security.

Change your password immediately and log out of all devices. Then let us know via live chat. We'll review your account's login history and take the necessary action.
App

Mobile App

Download the x89 app directly from our App Page Download from there. Install the Android APK file directly on your device. iOS users can add it to their home screen as a PWA (Progressive Web App).

To install on Android, enable "Unknown Sources" in your device settings. Make sure you have at least 50 MB of free storage. Android 7.0 or higher is required. If you run into issues, delete the old APK and download a fresh copy.

The app offers faster loading, push notifications, biometric login, and lower data usage. Both platforms share the same account, balance, and bonuses.
Need Help?

Contact Us Directly

If you can't find your answer in the FAQ, our support team is always here to help.

Live Chat

24/7 real-time support. Average response time is just 2 minutes.

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Email Support

For complex issues, contact us by email. You'll receive a reply within 24 hours.

[email protected]

Help Center

Find detailed guides, tutorials, and video walkthroughs in our Help Center.

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